PwC's Academy - Standard operating procedures

Access the Standard Operating Procedures_________________________________________________________________________________________________________________________________

4. Training Coordination

4.4. Trainer feedback Loop

Exit SOPs

Policy ID 6.1

Who: The Training Coordinator is responsible for this procedure.
When: After each course is delivered.

Step 1 | Download the course feedback report from the LMS course page and Google Forms (in the case of ACCA) once the training is finished.

Step 2.a | General courses - Forward the report to the trainer via email.

Step 2.b | ACCA courses - Forward the report to the trainer via email with the Academy manager responsible for the training in copy.

Step 3 | If there is any urgent issue or complaint to be addressed, the Academy manager responsible for the training schedules a call/chat with the trainer to discuss the points of improvement.