PwC's Academy - Standard operating procedures

Access the Standard Operating Procedures_________________________________________________________________________________________________________________________________

5. Training Development

5.6. Feedback form creation on LMS

Who: The selection of relevant template and indicators to be evaluated will be made by the Training Coordinator, together with the Course Designer and Trainer.
When: During the course development phase, when creating the course page*.

*A Feedback form must be available on every course page on LMS.


Step 1 | Go on the specific course page on LMS and turn editing on from the gear icon.

Step 2 | If a Feedback Topic (section) is not yet created, click on “Add Topic” from the very bottom of the page.

Step 3 | Once a Feedback Topic is created, go to “Add Activity or Resource”, then select “Feedback” and “ADD”.

Step 4 | The fields that need to be edited are:

‘Name’: It should be ‘Please click here to provide your feedback’.


‘After submission - Completion message’:
Elearn: 
‘Thank you for submitting your feedback on the [NAME OF THE COURSE] eLearn.
We appreciate your assistance in making our products better!
PwC's Academy Team’

Firm events/training sessions/accredited courses: 
‘Thank you for submitting your feedback.
We appreciate your assistance in improving our sessions!
PwC's Academy Team’

‘Restrict access’: It must be set to students to complete the course to be able to submit the feedback. LMS settings:

‘Activity completion’: It must be set as below.


Step 5 | Click “Save and display”.

Step 6 | Go to the Template tab, then select ‘Use a template’, and choose the appropriate template from the dropdown list. 
Once chosen, the templates should be customised based on the topic/instance. The templates available are:

 eLearns

  1. How would you rate the quality of visuals (images, videos)?
  2. On a scale from 0-5, how easy was it to understand the concepts?
  3. How would you rate the course in terms of structure?
  4. How would you describe quizzes in terms of question variety and covered topics?
  5. What did you wish to see in the course (and it wasn’t there)?
  6. How confident are you in applying what you have learned?
  7. What was the most useful thing that you have learned?
  8. What is one thing that you enjoyed the most?
  9. Is there anything else you would like to add?

Accredited courses

  1. The information about the course prior to registration was clearly defined.
  2. The booking process was clearly outlined.
  3. Participants’ suitability for the course was clearly defined.
  4. The Pre-course administration (e.g. joining instructions, programme, directions to centre) was effective.
  5. The course administration was effective during the course.
  6. The pre-course learning materials/activities were helpful preparation for the course.
  7. The in-course learning materials supported the achievement of the learning outcomes.
  8. The facilities were suitable for achieving the course learning outcomes.
  9. The delivery methods were appropriate for achieving the learning outcomes.
  10. We were given appropriate time for discussion/questions to help achieve the learning outcomes.
  11. I received constructive feedback from the trainer.
  12. Assessments were carried out consistently.
  13. The trainer demonstrated the appropriate level of knowledge and skills to effectively deliver the learning outcomes. 
  14. The course gave good value for money.
  15. The length of the course was appropriate to enable the achievement of the learning outcomes.
  16. There was a sufficient number of breaks during the course.
  17. Overall I was satisfied with the course.
  18. Do you have any suggestions that would make this course better?
  19. Please provide any suggestions you have in relation to courses, topics or events which you would like PwC's Academy to organise in the future:

Classroom Training sessions 

  1. How would you rate the overall course content?
  2. The course content was relevant to my professional responsibilities.
  3. The content was organized and easy to follow.
  4. The instructional methods (e.g. lecture, case studies, role plays) helped me to learn.
  5. The physical environment was conducive to learning.
  6. The trainer demonstrated mastery of the subject matter.
  7. The trainer demonstrated strong facilitation skills.
  8. How did you learn about this course?
  9. Why did you choose PwC?
  10. Do you have any suggestions that would make this course better?
  11. Please provide any suggestions you have in relation to courses, topics or events which you would like PwC's Academy to organise in the future:

Online Training sessions 

  1. How would you rate the overall course content?
  2. The course content was relevant to my professional responsibilities.
  3. The content was organized and easy to follow.
  4. The instructional methods (e.g. lecture, case studies, role-plays, learning environment) helped me to learn.
  5. The virtual environment was conducive to learning.
  6. It was easy to get familiar with the learning platform.
  7. The trainer demonstrated mastery of the subject matter.
  8. Participation and interaction were encouraged by the trainer. 
  9. How did you learn about this course?
  10. Do you have any suggestions that would make this course better?
  11. Please provide any suggestions you have in relation to courses, topics or events which you would like PwC's Academy to organise in the future:

Firm Events

  1. Please rate your overall level of satisfaction with the event.
  2. My knowledge increased after attending this event.
  3. The examples and case studies discussed helped me gain a clearer understanding of the subject.
  4. The speakers demonstrated mastery of the subject matter.
  5. How do you rate the level of interaction and interactive tools (e.g. Slido, Jamboard, Q&A) used during the session? 
  6. How likely are you to recommend this event to a friend or colleague?
  7. How did you learn about this event?
  8. Do you have any suggestions on how we can improve for the next event?
  9. Now that the COVID cases are low, are you happy with the session being delivered online or would you prefer if it was in-person?
  10. Please provide any suggestions you have in relation to courses, topics or events which you would like PwC's Academy to organise in the future:

Step 7 | Select ‘Delete old items’ for the question ‘Are you sure you want to use this template?’ and press ‘Save Changes’.


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